Seppo guide

At Seppo, we want every game creator and player to have a smooth and enjoyable experience. While we constantly work to improve the platform, questions or issues may occasionally arise. Here’s how you can get help and share your feedback with us:

If you need help, the easiest way to reach our support team is through the Seppo Support Beacon, located in the bottom right corner of play.seppo.io.

With the beacon, you can:

• Send a support request anytime

• Get instant help from AI Answers (automated responses based on our support articles)

You can also use the beacon here on our website seppo.io if you need help with purchasing a licence, booking a demo, or getting technical support.

No matter how big or small your question is, we’re happy to help.

To help us resolve your issue as quickly as possible, please include the following information in your message:

• The Game ID number, found in the game’s URL when the game open in edit mode

• The device you’re using (laptop, mobile phone, tablet) and operating system (Android or iOS)

• The browser (e.g., Chrome, Safari, Firefox)

• A clear description of the issue: what happens, when, and how often

• If possible, attach a screenshot or video showing the problem

This helps our team understand the situation and find a solution faster.