SALES & CUSTOMER EXPERIENCE
Your customer experience is only as good as your worst interaction.
Deliver consistent service across every customer interaction. SeppoQ helps you see how your teams handle realistic customer situations, identify capability gaps and build the skills needed to deliver on your service promise.
THE CHALLENGE
You designed the experience. Can every location deliver it?
Service quality depends on which store the customer walks into.
The same customer experience concept can be implemented very differently across stores, regions and countries.
Training costs a lot and proves little.
Classroom days and mentoring take people off the floor, but it’s hard to show what actually changed afterwards.
Business results come too late.
Customer feedback, NPS and sales figures tell you that something went wrong, but only after the customer has left.
HOW SEPPOQ WORKS
From service standards to proven performance
See how your teams handle real customer situations, give them a safe place to practise and track improvement across your locations.
1. Baseline
Employees complete realistic 15–30-minute customer simulations, from handling complaints to recommending products. See where each store, region and country starts.
2. Practice
Employees rehearse customer conversations with an AI customer who reacts to their responses. Each person receives private feedback on their strengths and areas for improvement.
3. Prove
Follow-up simulations show what has actually improved. See whether employees can deliver your service standards, not just whether they completed training.
4. Track
A leadership view shows capability across stores, regions and countries, so you can target support where it's needed most.
Repeat the cycle every six months to ensure new employees meet your service standards and existing teams keep improving. Read more about the different steps here.
TAILORED TO YOUR BUSINESS
Built on your concept, not ours
Your service concept defines what good looks like. SeppoQ turns your real customer situations, standards and policies into simulations that reflect how your teams actually work.
Your real customer situations
Simulations are built around your own service, sales and complaint scenarios.
Your standards, your priorities
Define what good performance looks like, from customer interaction and product knowledge to decision-making and following your policies.
Different roles, different challenges
Adapt the difficulty for new starters, experienced employees and team leaders.
Across languages and locations
Deliver simulations across stores, regions and countries, in the languages your teams speak.
EXAMPLE SCENARIOS
Real customer situations. Real everyday decisions.
From handling frustrated customers to recommending the right products, SeppoQ lets your teams practise the conversations that shape your customer experience.
The unsure buyer
A customer is looking for a new phone but isn't sure which model suits their needs. Can you help them make the right choice?
The frustrated return
A customer returns a product that failed on day one, just as you're about to take your lunch break.
The policy edge
A customer demands a refund that goes against company policy. They won't take no for an answer.
The add-on
A customer has chosen a new laptop. Can you recommend an accessory they'll actually find useful, without being pushy?
MADE FOR THE SHOP FLOOR
Your people have customers to serve.
Training needs to fit around that.
SeppoQ lets employees practise real customer situations in short sessions, without spending days in a classroom or learning through mistakes with actual customers.
Practise without the customer pressure
Employees complete short simulations in the break room or back office, practising difficult situations without disrupting customer interactions.
Use the devices you already have
Run simulations on a shared computer in the back office or on a mobile device, without investing in new equipment.
Private feedback for employees
Employees receive personalised feedback on their performance, while managers see aggregated results for groups of five or more.
WHAT LEADERS SEE
Know where your service standards hold up, and where they crumble.
Customer feedback, NPS and sales figures tell you what happened. SeppoQ shows whether your teams can deliver the customer experience you expect, where capability gaps exist and what’s improving across your business.
See which locations aren't meeting your standards
Compare capability across stores, regions and countries. See where teams can deliver your service standards and where they need more support.
Find out what's holding your teams back
Is it product knowledge, customer interaction or decision-making? Identify capability gaps and focus development where it matters most.
Have proof to show the board
Track progress against your baseline and show how employee capability has improved across your business, rather than simply reporting training completions.
GETTING STARTED
Up and running in weeks.
You don’t need months of preparation or a new training programme. We turn your existing service standards and real customer situations into AI simulations your teams can start using in just 2–4 weeks.
1. Bring your service concept
Share your customer experience standards, policies and the situations your teams need to handle.
2. Build simulations around your reality
We create realistic customer conversations and agree on what good performance looks like.
3. Launch and start learning
Employees complete their first simulations, and you get an initial view of capability across your teams.
PRICING
Pay for what you need, not just your headcount.
SeppoQ offers flexible pricing based on how your organisation uses the platform. Choose from text, voice and avatar-based simulations, with a setup that suits your needs and scale.
FAQ
No. SeppoQ complements your existing training by showing what employees can actually do in realistic customer situations, where they need more support and whether their performance improves over time.
No. Employees can complete simulations on a shared computer in the back office or on a mobile device. No dedicated equipment is needed.
No. Employees receive private, personalised feedback. Managers and leaders see aggregated results for groups of five or more, helping them identify capability gaps without exposing individual performance.
Typically within 2–4 weeks from kick-off to launch, depending on the scope and complexity of your simulations.
Your data is hosted in the EU and processed under a GDPR Article 28 data processing agreement. Customer data is never used to train AI models.
See your first store's readiness in a month.
Book a demo, and we’ll show you a scenario
built on a situation your teams face every day.
Build consistent customer experiences →