From Static Corporate Induction to an Engaging Experience in 5 Months
People & Culture Leader
How Softtek Went From Static Corporate Induction to an Engaging Experience in 5 Months
In a fast-scaling global organization like Softtek, onboarding plays a critical role in helping new colleagues feel connected from day one. As one of the largest IT services companies in Latin America, Softtek is no stranger to innovation—and their latest shift proves it. In just five months, their gamified onboarding experience led to a 50% reduction in onboarding time, higher participation, better knowledge retention, and consistently positive feedback from new hires.
While strengthening the employee experience from day one, the People & Culture team saw an opportunity to rethink onboarding. For a company built on innovation, the traditional induction format felt out of step.
“Traditional formats felt too static and didn’t reflect our culture of innovation,” says Arturo Zúñiga, People & Culture Leader at Softtek.
“We wanted onboarding to be more engaging and memorable for new hires.”
From Static Induction to Interactive Learning
The moment was right. Softtek was already focused on elevating the employee journey, and onboarding was a natural place to start. Their goal was to move away from information-heavy presentations and toward an experience that was simple, fun, and aligned with their values.
The search for an intuitive, interactive solution led Softtek to Seppo.
“We needed a platform that could integrate smoothly with Softtek University, our corporate learning ecosystem,” Arturo explains.
“Seppo stood out for its gamified approach, flexibility, and the team’s openness to collaborate. Their adaptability made the integration possible, which was a key factor in our decision.”
Building a True Partnership
Rolling out a new onboarding model across a global organization naturally comes with challenges. Softtek credits Seppo’s support as essential in navigating them.
“We faced some challenges during implementation, but the Seppo team was proactive and responsive—even across time zones,” says Arturo.
“Their support helped us overcome everything smoothly. We’ve felt well taken care of. The team is approachable, knowledgeable, and genuinely interested in helping us succeed. It’s been especially rewarding to see some of our suggestions reflected in product improvements,” Arturo adds.
“Personally, it has been tremendously rewarding to work with Arturo and his team,” says Riku Alkio, Seppo’s Founder.
Measurable Impact in Five Months
The new onboarding journey transforms Softtek’s corporate induction into an interactive digital experience where new hires explore the company’s story, values, and structure through missions, reflections, and playful tasks.
Since the launch, new hires in Mexico have experienced a more engaging and streamlined onboarding. The results have been clear:
- 50% reduction in time spent on onboarding content
- Higher participation rates
- Better retention of key information
- Consistently positive feedback from new colleagues
Together, these results show that onboarding can be both shorter and more effective—clearer for learners and easier for facilitators.
One major shift was replacing a three-hour webinar with a 35-minute gamified module, delivering the same core content in a format that is faster, clearer, and far more engaging.
“New colleagues appreciate the format, and say it feels more personal and less overwhelming,” Arturo shares.
“It’s an easier way to connect with our culture and understand who we are.”
“It’s been inspiring to see how quickly Softtek has achieved results by moving from traditional onboarding to an interactive, gamified experience. At Seppo, we look at Learning Performance Indicators like time to competence, proof of impact, and collaboration—and Softtek has shown measurable improvement on all fronts”, Riku Alkio adds.
A Tool That Supports Continuous Growth
The impact hasn’t stopped at onboarding. Seppo has also sparked broader conversations about how interactive learning can elevate other parts of Softtek’s development ecosystem.
“It has encouraged us to rethink how we deliver content,” Arturo reflects.
“We’re now exploring more interactive formats to enhance learning and engagement more broadly.”
Softtek plans to expand its use of Seppo for future cohorts and is already considering applying it to additional learning journeys across the organization.
Why Seppo Works for Softtek
What made Seppo the right fit for Softtek wasn’t just the gamified approach, but the blend of flexibility, simplicity, and genuine partnership. The platform helped transform a traditional induction into an experience new hires connect with on a personal level—one that feels clearer, lighter, and more human.
At the same time, the impact has been tangible. Softtek has achieved faster onboarding, higher engagement, and better information retention. Softtek has modernized learning at scale while staying true to its values—creating an experience that works equally well for learners and the teams who support them.
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About Softtek
Softtek is a global IT services and software engineering company headquartered in Mexico, with operations across North America, Latin America, Europe, and Asia. As the originators of the nearshore model, Softtek helps organizations bring innovation closer to their business strategy.
For more than 40 years, Softtek has partnered with clients to design, build, and deliver technology solutions that improve the way people live and work.